TARISHAH ZAHMITA DAVINA HARYONO; BASUKI RACHMAT; HARRY WIDYANTORO; TRISA INDRAWATI. Pengaruh Service Quality, Perceived Value, dan Service Innovation Terhadap Customer Satisfaction Nasabah Bank BCA di Kota Surabaya. Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah, [S. l.], v. 7, n. 4, p. 1696 –, 2025. DOI: 10.47467/alkharaj.v7i4.6823. Disponível em: https://journal-laaroiba.com/ojs/index.php/alkharaj/article/view/6823. Acesso em: 17 may. 2026.