HERAWATI, T. C.; PRATAMA, D. Analisis IT Service Management (ITSM) Menggunakan Framework ITIL V4 pada Dinas Kependudukan dan Pencatatan Sipil Kota Palembang. EduInovasi:  Journal of Basic Educational Studies, [S. l.], v. 5, n. 3, p. 1662–1678 , 2025. DOI: 10.47467/edu.v5i3.10877. Disponível em: https://journal-laaroiba.com/ojs/index.php/edu/article/view/10877. Acesso em: 11 may. 2026.