Suryanto, C. and Mulyati, M. (2025) “Analisis IT Service Management (ITSM) dengan Framework ITILV4 di Universitas Islam Negeri Raden Fatah Palembang”, EduInovasi:  Journal of Basic Educational Studies, 5(3), pp. 1679–1693 . doi: 10.47467/edu.v5i3.10893.