Suryanto, Citra, and Mulyati Mulyati. “Analisis IT Service Management (ITSM) Dengan Framework ITILV4 Di Universitas Islam Negeri Raden Fatah Palembang”. EduInovasi:  Journal of Basic Educational Studies 5, no. 3 (December 22, 2025): 1679–1693 . Accessed May 11, 2026. https://journal-laaroiba.com/ojs/index.php/edu/article/view/10893.