Tegar Faiqul Hamman Basuki and Mochamad Yudha Febrianta 2024. Pengaruh Empathy Response, Anonymity, dan Customization terhadap Customer Trust pada Chatbot Customer Service Tokopedia. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam. 5, 9 (Sep. 2024), 4054 –. DOI:https://doi.org/10.47467/elmal.v5i9.4150.