DHEA OCTAVIANI; DADAN ABDUL AZIZ MUBAROK. Pengaruh Kualitas Pelayanan dan Pengalaman Pelanggan Terhadap Kepuasan Pelanggan pada BNI Kcu Jl. Perintis Kemerdekaan Bandung. El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, [S. l.], v. 7, n. 8, p. 5602–5616, 2026. DOI: 10.47467/elmal.v7i8.13221. Disponível em: https://journal-laaroiba.com/ojs/index.php/elmal/article/view/13221. Acesso em: 4 aug. 2026.