Tegar Faiqul Hamman Basuki, Mochamad Yudha Febrianta. Pengaruh Empathy Response, Anonymity, dan Customization terhadap Customer Trust pada Chatbot Customer Service Tokopedia. EJKEBI [Internet]. 2024 Sep. 2 [cited 2026 May 31];5(9):4054 -. Available from: https://journal-laaroiba.com/ojs/index.php/elmal/article/view/4150