APRILIA, C. A. B.; PUTRIE, A. R. Analisis Pelayanan Staf Unit Lost and found dalam Menangani Permasalahan Delay Baggage pada Penumpang Singapore Airlines di Bandar Udara Internasional Juanda Surabaya. VISA: Journal of Vision and Ideas, [S. l.], v. 4, n. 2, p. 729–745 , 2024. DOI: 10.47467/visa.v4i2.1900. Disponível em: https://journal-laaroiba.com/ojs/index.php/visa/article/view/1900. Acesso em: 28 apr. 2026.