Pengaruh Kualitas Sistem, Kualitas Informasi, dan Persepsi Kegunaan Terhadap Kinerja Pengguna Aplikasi Simpeg Melalui Kepuasan Pengguna: Studi Pada BKPSDMD Kabupaten Jepara

Abstract

This study aims to examine the effects of system quality, information quality, and perceived usefulness on the performance of users of the Personnel Management Information System (SIMPEG), with user satisfaction as an intervening variable. The study was conducted at the Regional Personnel and Human Resources Development Agency (BKPSDMD) of Jepara Regency. A quantitative approach was employed, involving 125 respondents who were users of the SIMPEG application. Data were collected through a Likert-scale questionnaire and analyzed using Structural Equation Modeling (SEM) with the assistance of AMOS. The results indicate that system quality, information quality, and perceived usefulness have a positive and significant effect on user satisfaction. System quality and information quality also have a positive and significant effect on application user performance, while perceived usefulness has a positive but insignificant effect on user performance. Furthermore, user satisfaction has a positive and significant effect on application user performance. The analysis of indirect effects shows that system quality, information quality, and perceived usefulness affect application user performance through user satisfaction by 0.101, 0.135, and 0.084, respectively. Meanwhile, the respective direct effects are 0.295, 0.326, and 0.135, indicating that the direct effects are more dominant than the indirect effects. These findings suggest that user satisfaction has not yet been able to serve as an effective mediating variable in linking system quality, information quality, and perceived usefulness to the performance of SIMPEG application users.