Pengaruh Beban Kerja dan Stres Kerja Terhadap Kinerja Karyawan dengan Kepuasan Kerja Sebagai Variabel Intervening pada PT “X” Kota Bangka Belitung

Abstract

This research aims to determine and explain the workload, work stress and job satisfaction experienced by employees which can determine the success and progress of the company. Therefore, researchers tried to analyze the conditions of workload, work stress and job satisfaction applied in the company to determine the significant influence on employee performance. Judging from the occurrence of general phenomena that occur in companies. The research method used is quantitative with Partial Least Square (PLS). Data was collected through a questionnaire distributed to employees of PT "X" Bangka Belitung City. The research sample was determined using a purposive sampling technique with certain criteria. Data analysis was carried out using SmartPLS software to test validity, reliability and hypothesis testing.The results of the research show that work stress does not directly affect performance. These results indicate that managing work stress workload is important for increasing employee satisfaction and performance. Job satisfaction itself acts as a mediating variable between workload, work stress and performance.