Digital Fatigue, Occupational Stress, dan Quiet Quitting pada Aparatur Sipil Negara: Systematic Literature Review

Abstract

Digital transformation in government bureaucracy requires civil servants (ASN) to stay constantly connected, responsive, and intensively engaged with digital platforms, conditions that may trigger digital fatigue and occupational stress and drive the emergence of quiet quitting. This study uses a PRISMA-based Systematic Literature Review (SLR) to synthesize 20 selected articles from 263 initial records, examining the relationships between digital fatigue, occupational stress, and quiet quitting, including the mediating role of occupational stress, with emphasis on the ASN context. Results show digital fatigue is consistently positively related to occupational stress and quiet quitting, with occupational stress generally acting as a partial or full mediator, though the strength of these relationships varies by sector, culture, and contextual factors such as organizational support, work-life balance, and job satisfaction. Studies explicitly examining ASN remain very limited, so this study recommends developing digital wellness policies and further research targeting the ASN population to validate this mediating mechanism.